Frequently Asked Questions

Ticketing


Do I have to purchase tickets in advance?

Yes, advance purchase is required - our tours typically sell out. To facilitate easy booking we use an online reservations system. Click below to book now, or call us at 505-226-4724.


What if I need to cancel or reschedule?

Tours are refundable or re-schedulable up to 72 hours in advance.  

Within 72 hours, tickets are nonrefundable and tours cannot be rescheduled. 


If a tour is sold out, can I get on the waiting list?

Yes, of course! Please email us at bookings@wandernm.com


Is gratuity included?

Gratuity is not included.  If you loved your tour, our guides always appreciate recognition for a job well done!

 

Tour Logistics


Which restaurants will we visit?

The restaurants we visit vary depending on the tour. You can find specific restaurants on the detailed tour information pages.


What happens if it rains or snows?

Our tours run rain or shine. During winter months it can be quite cold in Santa Fe, so we recommend you wear warm layers, as we spend a significant part of the tour walking outdoors.


How strenuous is the walking?

While our tours are suitable for all fitness levels, you should expect to walk approximately one to one and half miles at a leisurely pace.  We recommend wearing comfortable walking shoes.


What should we bring?

Comfortable walking shoes, your camera, and your appetite!  Depending on the season, your tour confirmation email will include weather-specific recommendations (e.g. umbrella, jacket).


Where should I park?

Parking can be a challenge in Old Town Santa Fe, particularly during the busy summer months.  If you are taking a tour that departs from the Santa Fe Plaza, we recommend parking at the Sandoval Municipal Parking Garage.  

If you are taking a tour that departs from the Railyard, we recommend parking at the Railyard Municipal Parking Garage.

If you need a hotel pick-up/drop-off, we can arrange it! Email us at bookings@wandernm.com.


Is the tour suitable for children?

While our tours are experience based and highly engaging, the content is not specifically geared towards children. We typically find our tours are suitable for those aged 16 and older, although we may be able to accommodate younger children on a case by case basis.


Can I bring my pet?

We love pets too! However, for health and safety reasons, pets are not allowed on the tours (with the exception of service animals).

 

what about the food?


How much food is included?

Our tours provide a generous amount of tasting, and an average eater will leave feeling satiated. However, please keep in mind that our focus is on quality, not necessarily quantity. We prioritize local, freshly prepared and organic where possible. If it's a calorie bargain that you're after we are happy to point you to the nearest Cheesecake Factory :) 

If you're worried about whether it's too much food, keep in mind that the food tastings are spread out over three hours. Our goal is for everyone to leave feeling satisfied, not stuffed.


You'll be able to eat most - if not all - of the dishes on the tour. We let our restaurant partners know how many vegetarian guests will be joining us, and most of the dishes served can be made vegetarian (or are already vegetarian). However, due the changing nature of the dishes that our restaurant partners offer, it is difficult for us to guarantee that every single dish will have a vegetarian substitution available. If you have concerns, please email us at booking@wandernm.com. We are often able to arrange customized vegetarian-only tours.

I'm a vegetarian - will I be able to eat the food on the tour?


What if I have food allergies?

You will have the opportunity to indicate any food allergies when you make your booking. If you've already bought tickets but did not indicate an allergy, please email us at bookings@wandernm.com to update your preferences. We communicate all food allergies to our restaurant partners and will do our absolute best to make appropriate substitutions where they are available - but cannot always guarantee that a substitution will be available.